We’ve worked hard to build a culture where people feel a genuine sense of belonging, wherever they work in our operations, and whatever their role. Our culture is grounded in our core values and our very strong commitment to delivering every day for our clients and their customers, getting everyone home safely, and caring about your wellbeing.

The Role:

The Business Information Systems Manager will lead the development, maintenance and continuous improvement of our business information systems and data services. You will partner with operations, IT and business stakeholders to ensure systems, processes and information flows support efficient delivery across projects and business functions. This role combines technical insight with strong stakeholder management to deliver reliable, secure and user-focused information solutions.

Responsibilities:

• Lead the design, implementation and optimisation of business information systems, including CRM, ERP, project reporting and field applications

• Manage system administration, access controls, integrations and data quality standards

• Work with operations and project teams to gather requirements, translate needs into technical solutions and deliver user training

• Develop and maintain reporting, dashboards and analytics to support performance monitoring and decision making

• Oversee vendor relationships, system updates, testing and change management activities

• Create, review and maintain documentation, procedures and system user guides

• Ensure systems comply with information security, data protection and corporate governance policies

• Provide second/third-line support for business systems, triaging issues and coordinating resolution with IT and suppliers

• Drive continuous improvement initiatives to increase efficiency, automation and user adoption

• Prepare and present regular project reports and updates for senior stakeholders

Requirements:

• 5+ years’ experience in business systems, information management or IT service delivery

• Strong working knowledge of business applications (CRM/ERP), databases and reporting tools

• Experience with integrations, APIs and data migration projects

• Demonstrable experience of stakeholder engagement and delivering solutions in a team-oriented workplace

• Excellent planning, organisation and communication skills

• Strong problem-solving skills and the ability to work on own initiative

• Proficiency in Microsoft Office including MS Teams; experience with Power BI, SQL or equivalent advantageous

• Fluent English, written and spoken

• Relevant technical or professional qualifications

Benefits:

• Pension plan

• Life assurance – 4 times your annual salary

• Employee assistance programme

• Refer a friend scheme

• Maternity pay

• Educational assistance

• Career progression opportunities

• Long Service Awards